Frequently Asked Questions

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We offer a range of top-quality mobility scooters, including portable travel scooters, mid-size scooters, and heavy-duty models. Our scooters are designed to accommodate various needs and preferences, ensuring comfort and safety for all users.

You can reserve a mobility scooter by contacting us via phone at (513) 937-6625, emailing us at cincymobility@gmail.com, or booking directly through our website.  We recommend making reservations in advance to ensure availability.

We offer flexible rental options, including daily, weekly, and monthly plans. Rates vary depending on the type of scooter and the duration of the rental. Please visit our website or contact us directly for detailed pricing information.

Yes, we provide convenient delivery and pickup services to your preferred location within Cincinnati and surrounding areas. Whether it's your home, hotel, or event venue, we'll arrange a time that suits your schedule.

We serve the Greater Cincinnati area, including neighborhoods and towns within a 15–20 mile radius of downtown. This includes Hyde Park, Mount Adams, Blue Ash, Mason, West Chester, Sharonville, Fairfield, Loveland, Milford, Montgomery, as well as Northern Kentucky areas like Covington and Newport.

To rent a mobility scooter, you must be at least 18 years old and provide a valid photo ID. A signed rental agreement and a credit card for the security deposit are also required. Our team will guide you through the process to make it as smooth as possible.

Yes, we offer a variety of mobility aids for rent, including manual and electric wheelchairs, knee scooters, walkers, canes, and crutches. We're committed to meeting all your mobility needs.

We understand that plans can change. If you need to cancel or modify your reservation, please contact us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled rental may be subject to a cancellation fee. Please refer to our rental agreement for full details.

If you encounter any issues with your scooter, please contact us immediately at (513) 937-6625. Our support team is available to assist with troubleshooting or arrange a replacement if necessary.

You can reach us by phone at (513) 937-6625, by email at cincymobility@gmail.com or through the contact form on our website. Our customer service team is available 7 days a week from 9:00 AM to 5:00 PM to assist you.